If you still can't find what you're looking for, contact us, thanks.
Can I have Polisport stickers?Send us an e-mail with the subject "Free Stickers".
How do I access Polisport´s sponsorship budget?Each project is unique and needs consideration. Send us your request to firstname.lastname@example.org
I sell Polisport at my store and I would like to be promoted on your Dealer Network listSend us all your contacts and your Distributor name and we will place you on that list. In order to do that - please register yourself at the area "Sales Network", for Off-road and Bicycle.
Where can I find your Catalogue?You can download our catalogue under the Menu "Catalogue".
How do I complain about a Polisport product?Please note that Polisport not only manufactures its own products but also resells products manufactured by others. Polisport provides no explicit or implied warranties on products not manufactured by Polisport . We will, however, pass on all warranties provided by the manufacturer, who has the sole responsibility for such warranties. Polisport will repair or replace any item manufactured by us that we judge to be defective in workmanship or material. We will not be responsible for any indirect or consequential damages in connection with defective merchandise. In the first instance, please direct any complaint to our distributor or the store where you bought the part so that they can forward it to us. You can find the Off-road or Bicycle contact on our distributor's list under the Menu "Sales Network". If you receive no satisfactory response from the distributor, or if you have carefully read all the Faqs and still desire to register a formal claim, please contact us under the menu "Contact".
I bought a Polisport product and after some use it got damaged - How can we solve this?Please note that Polisport is not liable for any direct or indirect damages or personal injury caused by the use or misuse of its products. Polisport manufactures its own products as well as reselling products manufactured by others. Polisport provides no explicit or implied warranties on products not manufactured by Polisport We will however, pass on all warranties made by the manufacturer, who has the sole responsibility for such warranties. If your product got damaged without you being at fault, please direct the complaint to our distributor or the store where you bought the part so they can forward it to us. Find our Off-road and Bicycle distributors list under the "Sales Network" menu. If our distributor can't help you, please complete your formal claim so that our quality-control department can examine it.You can do it under the "Contacts" menu.
I bought a Polisport product and some parts where missing on the original package - How can we solve this?First of all, if this has happened please accept our apologies. The best solution for you is to contact the store where you bought the product and try to get the missing parts. If for some reason they can´t help you, please contact the distributor in your country. Check the list under the menu "Fanzone & Catalogue". If that does not resolve the matter, please send your claim to us under the menu "Contacts."
I bought a Polisport product but it will not fit on my bicycle or Motorbike - How can we solve this?Polisport is not liable for any direct or indirect damages or personal injury caused by the use or misuse of its products. Any modification to the product that changes the original specification would mean that the product would no longer comply with the standard or be fit for purpose. Consequently, Polisport do not recommend any change to the original features of the products. You can try to resolve any dispute at the store from which you purchased the product.
PRODUCTS - CHILD BIKE SEATS
Are all the Baby Seats Certified and compliant with relevant standards?All Polisport baby-seats comply with TÜV/ GS EN 14344. (Guppy Junior is considered a Junior seat so it can´t be approved under TÜV/ GS EN 14344)
Can I modify a Baby Seat so that it will be used with two different mounting systems?We do not recommend making any changes to the seat. Our seats are tested and approved according to EN14334, so any modifications made will change the properties of the seat and we could no longer guarantee that it would accord with the standard. The different mounting systems are not interchangeable. You need to buy another different model.
How can I obtain spare parts for my baby-seat?You can search for the specific part that you need in the digital catalogue under the "Fanzone & Catalog" menu, or at the on-line catalog at the "Products" menu. If you can't find it, please contact the shop where you bought it, or contact the distributor in your country.
How do I do the maintenance of my baby seat?To keep the child bicycle seat in good working condition and to prevent accidents we recommend the following: o Check regularly the mounting system of the seat to the bicycle in order to make sure it is in perfect condition. o Check all the components to see if they work properly. Do not use the seat if any of the components are damaged. Damaged components must be replaced. In order to replace them you need to visit your local authorized POLISPORT dealer in order to get the correct components for replacement. You can find them on the website: www.polisport.com. o If you have suffered an accident with your bicycle and safety seat, we advise you to get a new safety seat. Even if there is no visible damage to the seat. o Clean the seat with soap and water (do not use abrasive, corrosive or toxic products). Leave it to dry at room temperature.
How does the warranty on my child bicycle seat work?Polisport guarantees the original purchase if the product is free from defects for a period of two years from the date of the original purchase. This guarantee does not apply to physical defects caused by incorrect use, negligence, bad repair, bad adaptation, modifications or uses not foreseen by the manufacturer. 2-YEAR WARRANTY: All mechanical components against manufacturer defects only. Register your seat at www.polisport.com. + 1 EXTRA WARRANTY YEAR: Register your seat at www.polisport.com and get one more warranty year. Important: you have to register within 2 months of the date of purchase to receive the Polisport Extra Year Warranty. WARRANTY CLAIMS To obtain warranty service, you must have your original sales receipt. Items returned without a sales receipt will assume that the warranty begins on the date of manufacture. All warranties will be void if the product is damaged due to user crash, abuse, system modification, or used in any way not intended as described in this operating manual. In order to make sure you have all the required information to activate the warranty you need to keep the information that you have in your Batch Serial Number (O.F / DATE). * The specifications and design are subject to change without notice. Please contact Polisport for any questions.
I have lost my instruction manual. Where can I download it?You can find all instructions manuals in the respective product pages. You can find them at the on-line Catalog under the menu "Products".
I´m having difficulty in fitting my baby seat on the bike - Can you help me?We have different mounting systems for assembling our child-seats: Frame, Carrier, Rack Mounting System, Front Head tube. In all the products pages, you will find a mounting instructions video or a manual. Please look at your baby-seat model product page under the "Products" menu .
We want to use our child bike seat on two bikes. How can we do this?If you buy an additional fastening bracket, then you will be able to move the child bike seat between the two bikes. Additional fastening brackets can be bought from your nearest Polisport Dealer. You can look at and find more information about these products under the menu "Products". Each product page will list the proper extra holders.
Where are Polisport's baby seats produced?The Child Seats production and assembly takes place in Portugal, Europe. Read more about Polisport Group under the menu "Products".
Which age groups are the seats designed for?Polisport child bike seats are designed for children from 9 months to 35 kg and are designed and manufactured in accordance with relevant standards. You can choose a Mini Baby- Seat (9 to 15kg), a Maxi Baby-Seat (9-22Kg) or a Junior seat (22-35 Kg). The seats have adjustable footrests and harness straps so that the seat can be adapted to your child's growth. More information is available under each product.
Which bikes are the child bike seats designed for?Polisport child bike seats can be fitted to most bikes with a frame size of 28-40 mm, or a bike with a carrier with maximum width of 175mm.Polisport baby-seats can be fitted on 20", 24" 26" , 28" and 29" bicycles. For 29" bicycles we only have one model - Koolah for small frames and 29".
PRODUCTS - HELMETS
Can I paint or modify my helmet?Polisport does not recommend that paints or solvents of any kind be used on helmets as they can cause damage and significantly reduce the helmet's protective properties.You should not under any circumstances remove or modify any components that are part of this product. Such practice, besides representing a serious risk to the safety of the user, will nullify all Polisport guarantees.
Do Polisport helmets comply with relevant standards?Polisport helmets are tested and approved according to European Norm EN 1078:2012 - "Helmets for pedal cyclists and for users of skateboards and roller skates." They are designed only for the purposes mentioned above and, in particular, must not be used in motor sports or when riding motorcycles.
How do I clean and maintain my helmet?After each use, allow the helmet to air dry and then store it in a cool, dry place where it won't get damaged. Note that excessive heat can damage your helmet. For example, in direct sunlight a dark gear bag, the interior of a car, or an automobile trunk can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces). Therefore, when not being used for a period of time we recommend that the helmet to be placed back into its box or case and stored in a cool, dry place. The maximum temperature that the helmet may be exposed to is 50?C (112?F); The helmet must be cleaned only with water and a soft cloth. The use or application of sprays or cleaning agents, chemical substances (including ammonia) and solvents, may result in the degradation of the characteristics of the helmet (and in the loss of the guarantee).
How do I fit my helmet?The helmet must be adapted to the user's head. Select the right helmet by trying on several sizes, and choose the size that feels most comfortable and secure according to the form and structure of the head. Start by putting the helmet on your head in such a way that the front and back of the helmet are at the same level and parallel to the floor. When the helmet is fitted perpendicularly to your head, the front and rear straps must be at the same level (check level of the passers - located immediately under your ears). If the belts are not at the same level, they may be adjusted by pulling them through the rear of the helmet. To adjust the length of the belts, slide the belt that needs to be adjusted, up or down, until it reaches the correct position. Any slack can be taken up using the buckle. Attention 1. The straps must not cover your ears; 2. The buckle must be away from the chin bone; 3. The ends of the straps must be fastened to the rubber rings; To ensure that the straps are correctly adjusted, try to remove the helmet from the front and from the back of the head. If it slides to the front, adjust the rear straps. If it slides to the back, adjust the front straps. Adjust the interior diameter of your helmet using the adaptor in your helmet. Start by opening the adaptor system, put the helmet on your head and close and adjust the system. To ensure that the system is correctly adjusted, shake your head slightly with the retention system open - the helmet should not fall from your head.
How do I make sure my bike helmet fits properly?To work properly, a bike helmet must fit correctly and be worn properly. Sizing your helmet In order to determine the size you need, you need to measure the circumference of your head. Simply wrap a measuring tape around your head, being sure to locate the tape just above your ears and keeping the tape level front to back. Once you've determined the proper size, you can check to make sure the helmet fits correctly. If the helmet you own now doesn't fit on your head with just a little space between your head and the headband when the fit system is loose, you should replace it with one that does. You should always wear the helmet positioned low enough in the front to protect your forehead, but not so low as to hinder your vision.
How do I store my helmet?After each use, allow the helmet to air dry and then store it in a cool, dry place where it won't get damaged. Note that excessive heat can damage your helmet. For example, in direct sunlight a dark gear bag, the interior of a car, or an automobile trunk can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces). Therefore, when not being used for a period of time we recommend that the helmet be placed back into its box or case and stored in a cool, dry place.
How does the warranty on my helmet work?Polisport guarantees the original purchase if the product is free from defects for a period of two years from the date of the original purchase.This guarantee does not apply to physical defects caused by incorrect use, negligence, bad repair, bad adaptation, alterations or uses not foreseen by the manufacturer. Polisport's guarantee does not cover helmets damaged due to the action of heat or contact with solvents; therefore, no representative or person is authorized to assume any responsibility in Polisport's name regarding the sale or use of this product.
How often should a helmet be replaced?Polisport recommends that you replaceg your helmet every three (3) years.
I´ve crashed my helmet - What should i do?Any helmet subjected to an impact must be disposed of and replaced even if it does not show any visible damage as its absorption capacity might have been been diminished. In any case, helmets must be replaced at the end of three years from the date of production or when they no longer fit.
What do I do if my helmet becomes damaged?If the helmet is visibly damaged (cracked outer shell, crushed or cracked foam liner or any other damage) do not use it.Some or all of the helmet's protective capacity is lost after any impact, and the damage to a helmet is not always visible.
Will the helmet save my life?No helmet can protect the user against all possible accidents (including those involving bicycle collisions with motor vehicles).Even accidents at low speed may result in serious injuries to the head or even death. The helmets are designed to protect the head and reduce the risk of cervical or backbone injuries and any other physical injuries resulting from an accident; please obey all traffic rules in order to reduce the risk of accidents.
PRODUCTS - BOTTLES
Are Polisport bottles BPA free?Polisport bottles use LDPE, specifically because it does not contain BP-A. Bisphenol A is a xenoestrogen, an endocrine disruptor that affects hormonal messaging in the body by imitating or enhancing the effect of estrogens.
Can I freeze my Polisport bottle?We recommend that you do not freeze your Polisport Bottle.
Can I heat my beverage in a microwave?None of the Polisport bottles should be placed in a microwave as the contents can be heated unevenly.
Do Polisport bottles comply with the food contact regulations?Polisport bottles comply with all food contact regulation standards. Our bottles comply with EN 71 - 1, 2, 3 and Directive 2002 - 72 - EC
How do I clean my Polisport bottle?You can safely clean Polisport Bottles although we do not recommend dishwasher use.Polisport Bottles can be hand washed using washing-up liquid.The large opening provides access to the interior of the bottle for easy cleaning.The valve can be removed with a simple twist and pull-off for thorough cleaning and to prevent a build-up of bacteria.
How do I obtain a quote for private label bottles?All our bottles are suitable to be customized -- please check our website : www.polipromotion.com .
How works the guarantee of my bottle?Polisport guarantees the original purchaser if this product is free of defects for a period of two years counting from the date of the original purchase. This guarantee does not apply to physical defects caused by incorrect use, negligence, bad repair, bad adaptation, alterations or uses not foreseen by the manufacturer. Polisport's guarantee does not cover damaged bottles due to the action of heat or contact with solvents; therefore, no representative or person is authorized to assume any responsibility in Polisport's name regarding the sale or use of this product.
What about odors or plastic tastes?Everyone has their own level of sensitivity to tastes and odours. For the most part, simply washing the bottle and valve will solve the problem. The same is true for any discoloration from using sports drinks or additives to water in the bottle.
PRODUCTS - MUDGUARDS
Do the mudguards come as a pair or single?Polisport Mudguards are always sold as a pair, and include the necessary parts for fitting on the bike.
I want to install mudguards on my bike. Which ones do I need?We make a wide range of Polisport mudguards to fit a wide range of bicycles. To make sure the mudguards will fit your bike, as well as your riding style, we recommend checking them out at your local dealer, but all of these mudguards can be seen under the menu "Products".
What is the maximum tyre width that these mudguards will accommodate?The Polisport range of mudguards goes up to 29" wheels.We have mudguards for 16", 20", 24" 27.5", 28" and 29".
Why should I use mudguards?Mudguards prevent or reduce the amount of mud, grit and dirt being thrown up at you while riding your bike. They help to give you a clearer view of the road ahead and protecting your bike from damage and paint chips. Your feet, leg and backs will stay drier when mudguards are fitted, and they also protect other riders behind you.
PRODUCTS - HANDGUARDS
Can I find spare parts for my handguard?See all the spare parts for our handguards in our digital catalogue. You can also find them on-line, under the Product´s Menu. Choose the Handguards area and then the filter "Spare Parts".
How can I find mounting instructions for my handguard?Find all the mounting instructions for our handguards in our catalogue. Go to the "Products" menu, or to the "Fanzone & Catalogue" if you wish to look on the pdf. file.
Will Polisport handguards fit my motorbike?All Polisport handguards are developed and tested to fit MX, Enduro and Supermoto bikes. In our catalogue you'll find all the compatible diameters (inside and outside diameters) for our mounting systems. Some of our mounting kits are universal and will fit whatever your handlebar diameter is. You can find our digital catalogue in the Fanzone & Catalogue Menu. You can also find handguards in the on-line catalogue, under the menu Products. Choose some filters and it will be easier to find what you need.
PRODUCTS - BODY PROTECTIONS
Are Polisport body protectors approved?Some of Polisport body protectors are approved according to certain standards while others have the CE mark. Please see the list below. Body Protection Class Standards Rocksteady Fusion Stone Shield EN 14021-2003 PR EN 1621-2 2013 CE mark Rocksteady Prime Stone Shield EN 14021-2003 CE mark Rocksteady Youngster Stone Shield EN 14021-2003 CE mark Phantom Stone Shield EN 14021-2003 CE mark XP2 Adult Stone Shield EN 14021-2003 CE mark XP2 Junior Stone Shield EN 14021-2003 CE mark XP1 Mini Stone Shield EN 14021-2003 CE mark Integral Body Armour EN 1621-1 1997 EN 1621-2 2003 CE mark Protect Plus Body Armour EN 1621-1 1997 CE mark Prime Knee-Guard EN 1621-1 2012 CE mark Y-Shock Knee-Guard CE mark Devil Knee-Guard CE mark Neck Protector Neck Protection CE mark MX Plus Kidney Belt CE mark
Can I wash the cushion of my body protection?You should not, by any means, soak the cushions in the water. Use only soap and water together with a cloth to clean / remove the debris from the protection. Never use cleaning agents (these can lead to degradation of the materials that make up the body protection). Allow to dry at room temperature or use a dry cloth. Do not place in the dryer.
General warnings about body protectors.No protector can guarantee total protection! Before you put it on, make sure the protector is complete and that no component is missing or damaged. Be aware that this individual protection equipment may not fulfil the purpose it is built for, if subjected to undue stress or if it suffers considerable damage. Do not use at a temperature lower than 5?C, or higher than 35?C. Changes in environmental conditions such as temperature and humidity will significantly reduce the performance of the protection.
What is the CE Mark?The CE mark applied to each individual protector indicates conformity with the requirements of European Directive 89/686/EEC (and subsequent modifications).
PRODUCTS - REPLICA PLASTICS
Can I fit a replica on a model not listed in the Polisport application list?Polisport plastic parts are precise replicas of the OEM supplied parts and should only be used on the models/brands listed in our application. Polisport doesn't guarantee parts that have been subject to any kind of alteration. Please note that Polisport is not liable for any direct or indirect damages or personal injury caused by the use or misuse of its products.
Does Polisport make replicas for my motorcycle?We have replica plastics only for the major brands of motorcycles: Yamaha, Honda, KTM, Kawasaki, Suzuki, Gas Gas, Husqvarna, Beta and Sherco. Find all our replicas on our application list in our catalogue and find out if we have a replica for your motorcycle. You can check the digital catalogue at the menu "Fanzone & Catalogue" or on the on-line catalogue under the menu "Products".
Does Polisport produce replicas in customized colours? For instance, yellow Honda plastics?Sorry, but normally we do not. We produce plastics in OEM colour, white and black. We can only consider other possibilities in the case of large orders (1.000 units).
I want to complain about the mounting of a certain replica part. What can I do?Please direct the complaint to our distributor or the store where you bought the part so that they can forward it to us. You can find our distributor list under the menu "Sales Network".
PRODUCTS - HEADLIGHTS
Can I change the light bulb of my headlight?You can find spare light bulbs for your headlight in the product page of our on-line products catalogue. Polisport is not liable for any damage that the use of other lights may cause to your headlight or motorbike. You can use other light bulbs at your own risk. Our headlights are tested and built to use the specific lights that come from stock.
Can I find replacement parts for my headlight?See all the replacement parts for headlights in the media section of our catalogue. Click here to be redirected to the digital catalogue, or here to the on-line catalogue. You can also find these parts at our distributors. Find them here.
Do Polisport headlights comply with international standards?Yes they do. See the list bellow to see which standards each headlight complies. RoHS - Restriction of Certain Hazardous Substances ECE - Economic Commission for Europe SAE - SAE Society of Automotive Engineers DOT - Department of Transport Headlight Standards Lookos RoHS HMX LED RoHS IMX ECE SAE Halo ECE SAE DOT LMX ECE SAE DOT HMX ECE SAE DOT MMX ECE SAE DOT EXURA EVE SAE DOT
How can I find the wiring diagram for my headlight?Find all the wiring diagrams for our headlights in our digital or on-line catalogue. Each model has a specific wiring diagram which you can find in our media section.
What kind of electrical connectors are used in your headlights?Please check the tables bellow for information that will help you. Description Connectors Light power HMX LEDs Striped Wires 3w 12V 220mA LMX / HALO Connector female UP 2805310. 35W 12V 2,5 A HMX/MMX/EXURA Connector female terminals 2,80x0,5. 35W 12V 2,5 A