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Faq´s


To view the most common questions, please select a category from the drop-down menus below that best suits your area of interest.

Marketing Support

  • Where can I find Polisport Logo?

    The best way for you to access all the communication material is to register yourself in the media area.

    There you can find all the product images, logo, advertisings and other essential materials.

    Click to download the Off-road or Bicycle logo.

  • Where can I find your Catalogue?

    You can download our catalogue on the media area.

    Please click to check out the Off-road or Bicycle catalog.

    There you can find the pdf file or explore it on the flipbook.

  • Can I have Polisport stickers?

    Send us a self-addressed stamped envelope, and we’ll send it back with a couple of Polisport stickers.

    Tell us how you’re using Polisport and we may throw in something special. This is just our little way of giving back.

     

    Send in your self-addressed stamped envelope to:

    Polisport Plásticos SA

    Att: Marketing Department – Free Stickers

    Avenida Ferreira de Castro, 818 Fontanheira

    3720-012 Carregosa

    Portugal

  • I need to get some POP material to my store. How can I get it?

    You can look into our Off-road or Bicycle catalog and see the references to POP materials that we have.

    Then you can e-mail us to Polisport@polisport.com with all your contacts and needs and we will get back to you with an offer.

  • I sell Polisport at my store and I would like to be promoted on your Dealer Network list

    Send us all your contacts and your Distributor name and we will place you on that list.

    In order to do that - please register yourself at the area "Where to Buy", for Off-road and Bicycle.

  • I need product images to promote the products on my website or printed material. How can I get them?

    The best way for you to access all the images is to register yourself in the media area.

    There you can find all the product images, logos, advertising and other essential materials.

Sponsoring

  • How do I access Polisport´s sponsorship budget?

    Each project is unique and needs consideration.

    Complete our standard form, for Off-road or Bicycle sponsor request, and submit your file  for review.

    We will contact you and let you know our decision.

Commercial Support

  • I wish to receive your catalogue.

    If you are interested in Polisport products you can check our Off-road and Bicycle catalogs at the Fanzone & Media area.

    If you wish to receive it on paper you can contact us here and select the Commercial Issues category and send us a message.

    We will be happy to send you the paper version.

  • I wish to receive your dealer price list

    If you are interested in receiving our dealer list price, first you need to check if you already have a distributor in your country.

    If yes please contact him in order to receive the price list. If you have no distributor and you wish to have the dealer price you need to contact us directly.

    In order to do that you need to go to the contact area and select the Commercial Issues category and send us a message.

     

  • I want to become a Polisport Distributor

    To become a Polisport distributor for your country you must contact our commercial department directly.

    Please go to contact area and send us a message with "Commercial Issues" as the subject title.

    You may already have a distributor in your country. You can for Off-road and Bicycle distributors at the "Where to Buy" area.

  • I want to know if you already have a distributor in my country

    To check if you have a Polisport distributor in your country you can go to the Off-road or Bicycle distributor's list

  • I want to buy directly from you

    Polisport does not sell directly to individual clients.

    Please go to the Off-road or Bicycle distributor's list and there you can find the distributor nearest to you.

     

  • want to order a specific part – Where can I find the reference code?

    Take a look at our catalog, where you’ll find all the products, features and reference codes.

    You can find our Off-road or Bicycle catalog in the media area.

     

  • How can I get spare parts for my products?

    You can look for the specific part that you need on the Off-road or Bicycle catalog , or you can look into the web Off-road or Bicycle catalog.

    If you can’t find it, please contact the shop where you bought it, or contact the distributor in your country.

Claims

  • How do I complain about a Polisport product?

    Please note that Polisport not only manufactures its own products but also resells products manufactured by others.

    Polisport provides no explicit or implied warranties on products not manufactured by Polisport .

    We will, however, pass on all warranties provided by the manufacturer, who has the sole responsibility for such warranties.

     

    Polisport will repair or replace any item manufactured by us that we judge to be defective in workmanship or material.

    We will not be responsible for any indirect or consequential damages in connection with defective merchandise.

     

    In the first instance, please direct any complaint to our distributor or the store where you bought the part so that they can forward it to us.

    Click to find Off-road or Bicycle distributor's list.

    If you receive no satisfactory response from the distributor, or if you have carefully read all the Faqs and still desire to register a formal claim, please complete this form.

  • I bought a Polisport product and some parts where missing on the original package – How can we solve this?

    First of all, if this has happened please accept our apologies.

    The best solution for you is to contact the store where you bought the product and try to get the missing parts.

    If for some reason they can´t help you, please contact the distributor in your country. Click to find Off-road and Bicycle distributors list

    If that does not resolve the matter, please send your claim to us here.

     

  • I bought a Polisport product and after some use it got damaged – How can we solve this?

    Please note that Polisport is not liable for any direct or indirect damages or personal injury caused by the use or misuse of its products.

    Polisport manufactures its own products as well as reselling products manufactured by others.

    Polisport provides no explicit or implied warranties on products not manufactured by Polisport  

    We will however, pass on all warranties made by the manufacturer, who has the sole responsibility for such warranties.

    If your product got damaged without you being at fault, please direct the complaint to our distributor or the store where you bought the part so they can forward it to us.

    Click to find our Off-road and Bicycle distributors list. If our distributor can’t help you, please complete your formal claim so that our quality-control department can examine it.

     

  • I bought a Polisport product but it will not fit on my bicycle – How can we solve this?

    Polisport is not liable for any direct or indirect damages or personal injury caused by the use or misuse of its products.

    Any modification to the product that changes the original specification would mean that the product would no longer comply with the standard or be fit for purpose.

    Consequently, Polisport do not recommend any change to the original features of the products. You can try to resolve any dispute at the store from which you purchased the product.

     

Products - Handguards

  • Can I find spare parts for my handguard?

    See all the spare parts for our handguards in our catalogue

    You can also find them on-line. Choose the Handguards area and then the filter "Spare Parts".

  • How can I find mounting instructions for my handguard?

    Find all the mounting instructions for our handguards in the media section of our catalogue. Click here to be redirected to the digital catalogue, or to the on-line catalogue.

  • Will Polisport handguards fit my motorbike?

    All Polisport handguards are developed and tested to fit MX, Enduro and Supermoto bikes.

    In our catalogue you’ll find all the compatible diameters (inside and outside diameters) for our mounting systems.

    Some of our mounting kits are universal and will fit whatever your handlebar diameter is.


    You can find our catalogue in the media section. 

    You can also find handguards in the on-line catalogue. Choose some filters and it will be easier to find what you need.

Products - Body Protections

  • Are Polisport body protectors approved?

    Some of Polisport body protectors are approved according to certain standards while others have the CE mark. Please see the list below.


    Body Protection

    Class

    Standards

    Rocksteady Fusion

    Stone Shield

    EN 14021-2003        PR EN 1621-2 2013  CE mark

    Rocksteady Prime

    Stone Shield

    EN 14021-2003         CE mark

    Rocksteady Youngster

    Stone Shield

    EN 14021-2003        CE mark 

    Phantom

    Stone Shield

    EN 14021-2003        CE mark

    XP2 Adult

    Stone Shield

    EN 14021-2003        CE mark

    XP2 Junior

    Stone Shield

    EN 14021-2003         CE mark 

    XP1 Mini

    Stone Shield

    EN 14021-2003         CE mark 

    Integral

    Body Armour

    EN 1621-1 1997        EN 1621-2 2003        CE mark 

    Protect Plus

    Body Armour

    EN 1621-1 1997                CE mark 

    Prime

    Knee-Guard

    EN 1621-1 2012        CE mark

    Y-Shock

    Knee-Guard

         CE mark

    Devil

    Knee-Guard

         CE mark

    Neck Protector

    Neck Protection

         CE mark

    MX Plus Kidney

    Belt

         CE mark

  • What is the CE Mark?

     

    The CE mark applied to each individual protector indicates conformity with the requirements of European Directive 89/686/EEC (and subsequent modifications).

  • Can I wash the cushion of my body protection?

  • General warnings about body protectors.

    No protector can guarantee total protection!

    Before you put it on, make sure the protector is complete and that no component is missing or damaged. Be aware that this individual protection equipment may not fulfil the purpose it is built for, if subjected to undue stress or if it suffers considerable damage.

    Do not use at a temperature lower than 5ºC, or higher than 35ºC. Changes in environmental conditions such as temperature and humidity will significantly reduce the performance of the protection.

Products - Replica Parts

  • Does Polisport produce replicas in customized colours? For instance, yellow Honda plastics?

    Sorry, but normally we do not. We produce plastics in OEM colour, white and black. We can only consider other possibilities in the case of large orders (1.000 units).

  • I want to complain about the mounting of a certain replica part. What can I do?

    Please direct the complaint to our distributor or the store where you bought the part so that they can forward it to us. You can find our distributor list here.

     

    If they can’t help you, please contact us by completing the “Claim Form”.

  • Does Polisport make replicas for my motorcycle?

    We have replica plastics only for 7 major brands of motorcycles: Yamaha, Honda, KTM, Kawasaki, Suzuki, Gas Gas and Husqvarna. Find all our replicas on our application list in our catalogue and find out if we have a replica for your motorcycle. 

    Click here to be redirected to the digital catalogue, or to the on-line catalogue. In the on-line catalogue you can use the filter options to help you find the part you are looking for.

  • Can I fit a replica on a model not listed in the Polisport application list?

    Polisport plastic parts are precise replicas of the OEM supplied parts and should only be used on the models/brands listed in our application. 

    Click here to be redirected to the digital catalogue, or here to the on-line catalogue.

    Polisport doesn’t guarantee parts that have been subject to any kind of alteration.

    Please note that Polisport is not liable for any direct or indirect damages or personal injury caused by the use or misuse of its products.

Products - Headlights

  • How can I find the wiring diagram for my headlight?

    Find all the wiring diagrams for our headlights in our digital or on-line catalogue. Each model has a specific wiring diagram which you can find in our media section. 

    Click here to be redirected to the digital catalogue, or here to the on-line catalogue.

  • Can I find replacement parts for my headlight?

    See all the replacement parts for headlights in the media section of our catalogue. 

    Click here to be redirected to the digital catalogue, or here to the on-line catalogue.

    You can also find these parts at our distributors. Find them here.  

  • Can I change the light bulb of my headlight?

    You can find spare light bulbs for your headlight in the media section of our catalogue.

    Click here to be redirected to the digital catalogue, or here to the on-line catalogue.

    Polisport is not liable for any damage that the use of other lights may cause to your headlight or motorbike.

    You can use other light bulbs at your own risk. Our headlights are tested and built to use the specific lights that come from stock. 

  • What kind of electrical connectors are used in your headlights?

    Please check the tables bellow for information that will help you.


    Description

    Connectors

    Light power

    HMX LEDs

    Striped Wires

    3w 12V
    220mA

    LMX / HALO

    Connector female UP 2805310.

    35W 12V
    2,5 A

    HMX/MMX/EXURA

    Connector female terminals 2,80x0,5.

    35W 12V
    2,5 A

  • Do Polisport headlights comply with international standards?

    Yes they do. Consult the list below to see with which standards each headlight complies.


    RoHS - Restriction of Certain Hazardous Substances

    ECE – Economic Commission for Europe

    SAE – SAE Society of Automotive Engineers

    DOT – Department of Transport


    Headlight

    Standards

    Lookos

    RoHS

    HMX LED

    RoHS

    IMX

    ECE        SAE

    Halo

    ECE        SAE        DOT

    LMX

    ECE          SAE       DOT

    HMX

    ECE       SAE     DOT

    MMX

    ECE    SAE              DOT

    EXURA

    EVE       SAE        DOT


If you do not find what you were looking for, please fill out this Form